> IT Support Technician_
Valérian Monceau
VoIP Infrastructure · Backup Systems · End-User Support
View My Resume →// about
Reliable infrastructure. Zero-downtime mindset.
I'm an IT support technician with hands-on experience deploying and maintaining VoIP systems, setting up backups, and resolving end-user issues across mixed OS environments.
My approach is systematic: diagnose at the root, document the fix, and build processes that prevent recurrence. Whether it's a SIP trunk misconfiguration or a failed backup job, I treat every incident as a signal to improve the system.
// expertise
Technical Stack
VoIP
IntermediaYealinkPhone.comSIP ProtocolFaxing / Paging
Backup & Recovery
Veeam BackupCloud RepositoriesWasabiDisaster Recovery PlanningDatto
Networking Knowledge
TCP/IPVLANDNS / DHCPFirewall RulesVPN Setup
OS & Ticketing
Windows 10/11FreshdeskTicket DocumentationHaloPSAWindows Server
// ready to connect
Open to new opportunities
Available for full-time IT support roles with a focus on VoIP infrastructure and backup systems.